"Install crew was totally professional and answered all questions.Had unforeseen problems with water quality. Water had sulphur odor immediately after installation. Magnesium anode rod was replace with aluminum (alloy?) rod. Sulpher odor gone. Chlorine bleach dumped into tank. 12 days later, chlorine odor is 90% gone.Second water issue: water now blue-tinted. Possibly from copper pipes? Unresolved. This is a wait and see issue.Mark Stephenson was on top of the problems from the get-go. Thorough and professional about handling the problems."
T . S from Burlington, VT on December 19th, 2014
T . S from Burlington, VT on December 19th, 2014
( / 5)
"Very positive."
J . H from Charlotte, VT on December 16th, 2014
J . H from Charlotte, VT on December 16th, 2014
( / 5)
"Great experience!"
J . K from Underhill, VT on December 15th, 2014
J . K from Underhill, VT on December 15th, 2014
( / 5)
"Very satisfied. Only two complaints. One might be a bit more training time on how to run the remote and settings. I was using the "automatic" setting and was getting frequent rumbling fan noise, but that seemed to stop when I complained and was told to put the setting on "heat" instead. Now it seems to run quieter. The other is that by attaching the outdoor unit to the wall, quite a bit of a hum from the unit outdoors gets sent in, as if through an amplifier, into the house. Better maybe to mount on brackets connected to the foundation rather than siding. Or on separate footing in the ground."
E . H from Stowe, VT on December 6th, 2014
E . H from Stowe, VT on December 6th, 2014
( / 5)
"We love the heater but were quite disappointed by our first electric bill. We ran the heater for one month to see what it would do to our electric bill. We were told by Will at Sun Common that if we ran the heater every month year round our bill would be between 50.00 to 60.00 a month more. Our bill for Oct. was 131.00. Nov. bill was 304.00. We were shocked. Still have not been in touch with Will at Sun Common, or Mark at Vt. Energy. Have left messages for both of them. Mark has tried to call us, just haven't connected yet. Will said he would call but haven't heard from him either. We want to know if we are doing something wrong when running the heater or if this is what we can expect for a bill when we use it. We would like to talk to someone about this. "
P . F from Huntington, VT on December 5th, 2014
P . F from Huntington, VT on December 5th, 2014
( / 5)
"It's early into the heating season so my observations are not what may be my final beliefs on the units! I am thrilled that I do not have to be a slave to the oil companies.Of course, I haven't received my first electric bill that will reflect the increased usage due to the 2 units.The downstairs unit (larger one) works well along with our wood stove. I don't think I would be as comfortable with just the heat pump working."
D . D from Hinesburg, VT on December 4th, 2014
D . D from Hinesburg, VT on December 4th, 2014
( / 5)
"so far the system has been push button perfect"
P . H from Ripton, VT on December 4th, 2014
P . H from Ripton, VT on December 4th, 2014
( / 5)
"there seemed to be quite a bit of confusion on just what needed for proper hook-up. took 2-3 visits before they were able to bet job finished which was a little annoying but overall fine"
P . B from Westford, VT on December 4th, 2014
P . B from Westford, VT on December 4th, 2014
( / 5)
"Service call. Was impressed bye the technician's knowledge and professional manner. Didn't waste time but was very informative."
M . K from Jericho, VT on November 20th, 2014
M . K from Jericho, VT on November 20th, 2014
( / 5)
"The technician wasw very friendly and fast."
J . H from South Burlington, VT on November 17th, 2014
J . H from South Burlington, VT on November 17th, 2014
( / 5)
