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Vermont Energy Contracting & Supply Corp.

starstarstarstarhalf star 4.6 / 5 | 340 Total Reviews

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"I left a 1-star review on the website on February 9th after a scheduled service call where I was unhappy with the price and the lack of communication about what the price was going to be. Four days after leaving the review, I received a call from Marshall, one of the partners at Vermont Energy. He spent a lot of time with me on the phone discussing my negative review and made every effort to ensure that I understood the costs that we had incurred from the visit. Nearly all my concerns were comprehensively addressed just in our conversation - and for the one comment I had regarding the fact that the scheduling staff didn't warn me about the out-of-area additional charge for service? He had that removed from my bill. I feel that my concerns were addressed and that I was heard, and that Marshall really wanted to hear my opinion and feedback and will make changes to how the company explains pricing to customers in the future. I really appreciate Vermont Energy's responsiveness and willingness to take feedback and to make a reasonable reduction to the original bill amount. After this call, I will definitely consider hiring them again. Thank you to Marshall and Vermont Energy! Since I can't delete that negative review, I hope this helps. "
E . B from Middlebury, VT on February 13th, 2018
starstarstarstar(4 / 5)
"Requested an annual servicing of our heat pump. When the service person got here, he spent the majority of his time reading the manual of the unit. The only servicing he did was to shake the filter out outside which we do regularly anyway. Was charged $110 just for the travel time and "first half hour on site", plus an extended travel fee of $60 because we are beyond local service area and we were not told that this was the case or that there would be an additional charge when we booked the service. The labor cost was $25 in addition, to give us a whopping bill of $194.75 for someone to come and stand in our living room reading a manual and then shake out the filter. I will not hire them again and am very disappointed in this service. I would give no stars if I could but that doesn't seem to be an option. "
E . B from Middlebury, VT on February 9th, 2018
star(1 / 5)
" Very fast. Removal and installation of new boiler unit completed in five hours. No return trip to finish up. Crew was very professional and polite, and cleaned up when done. Very happy. "
B . W from Williston, VT on February 9th, 2018
starstarstarstarstar(5 / 5)
" Repair guy showed up quite promptly... earlier than anticipated. He seemed quite competent and helpful, and located the freeze, and thawed it."
P . A from Burlington, VT on January 29th, 2018
starstarstarstar(4 / 5)
" Arrived on time and very efficient.. Thank you"
R . S from Shelburne, VT on January 12th, 2018
starstarstarstarstar(5 / 5)
" Good job."
A . K from Colchester, VT on January 12th, 2018
starstarstarstar(4 / 5)
"Always very happy with Vermont Energy and always recommend! Johnny is A+ and did a fantastic job."
C . B from South Burlington, VT on January 12th, 2018
starstarstarstarstar(5 / 5)
" This is my second time working with you guys and both have times have been amazing from the person who took my initial call to the last step of the installer out the door. Everyone was extrememely pleasant and professional and I would call you again in a heartbeat!"
J . N from Williston, VT on January 12th, 2018
starstarstarstarstar(5 / 5)
" Great work at a great price! "
N . F from South Burlington, VT on December 22nd, 2017
starstarstarstarstar(5 / 5)
" Great guys! Very friendly and knowledgeable. They were very thoughtful and even had a small vacuum to clean up after themselves. My only regret was I left in the afternoon to pick up some groceries and by the time I got home, everyone was gone with only my son to explain everything about the heat pumps. I am cozy and warm, and I will be ready to recommend your company to anyone who will listen to me!"
V . R from Bakersfield, VT on December 22nd, 2017
starstarstarstarstar(5 / 5)