" Rapid and efficient service for a problem that was a bit more of an emergency than I realized. The technician decided that a rapid response was needed based on the limited information I gave to the office and he was right. Thanks for this heads up service."
N . B from Shelburne, VT on February 23rd, 2018
N . B from Shelburne, VT on February 23rd, 2018
( / 5)
" Installation occurred as schedule and completed before end of day. Work was neatly done and installers were polite. Had to call back for humidifier installation which was wired wrong, but installer arrived same day as called to correct issue. Would consider using Vermont Energy again."
B . G from Williston, VT on February 20th, 2018
B . G from Williston, VT on February 20th, 2018
( / 5)
"I left a 1-star review on the website on February 9th after a scheduled service call where I was unhappy with the price and the lack of communication about what the price was going to be. Four days after leaving the review, I received a call from Marshall, one of the partners at Vermont Energy. He spent a lot of time with me on the phone discussing my negative review and made every effort to ensure that I understood the costs that we had incurred from the visit. Nearly all my concerns were comprehensively addressed just in our conversation - and for the one comment I had regarding the fact that the scheduling staff didn't warn me about the out-of-area additional charge for service? He had that removed from my bill. I feel that my concerns were addressed and that I was heard, and that Marshall really wanted to hear my opinion and feedback and will make changes to how the company explains pricing to customers in the future. I really appreciate Vermont Energy's responsiveness and willingness to take feedback and to make a reasonable reduction to the original bill amount. After this call, I will definitely consider hiring them again. Thank you to Marshall and Vermont Energy! Since I can't delete that negative review, I hope this helps. "
E . B from Middlebury, VT on February 13th, 2018
E . B from Middlebury, VT on February 13th, 2018
( / 5)
"Requested an annual servicing of our heat pump. When the service person got here, he spent the majority of his time reading the manual of the unit. The only servicing he did was to shake the filter out outside which we do regularly anyway. Was charged $110 just for the travel time and "first half hour on site", plus an extended travel fee of $60 because we are beyond local service area and we were not told that this was the case or that there would be an additional charge when we booked the service. The labor cost was $25 in addition, to give us a whopping bill of $194.75 for someone to come and stand in our living room reading a manual and then shake out the filter. I will not hire them again and am very disappointed in this service. I would give no stars if I could but that doesn't seem to be an option. "
E . B from Middlebury, VT on February 9th, 2018
E . B from Middlebury, VT on February 9th, 2018
( / 5)
" Very fast. Removal and installation of new boiler unit completed in five hours. No return trip to finish up. Crew was very professional and polite, and cleaned up when done. Very happy. "
B . W from Williston, VT on February 9th, 2018
B . W from Williston, VT on February 9th, 2018
( / 5)
" Repair guy showed up quite promptly... earlier than anticipated. He seemed quite competent and helpful, and located the freeze, and thawed it."
P . A from Burlington, VT on January 29th, 2018
P . A from Burlington, VT on January 29th, 2018
( / 5)
" Arrived on time and very efficient..
Thank you"
R . S from Shelburne, VT on January 12th, 2018
R . S from Shelburne, VT on January 12th, 2018
( / 5)
" Good job."
A . K from Colchester, VT on January 12th, 2018
A . K from Colchester, VT on January 12th, 2018
( / 5)
"Always very happy with Vermont Energy and always recommend! Johnny is A+ and did a fantastic job."
C . B from South Burlington, VT on January 12th, 2018
C . B from South Burlington, VT on January 12th, 2018
( / 5)
" This is my second time working with you guys and both have times have been amazing from the person who took my initial call to the last step of the installer out the door. Everyone was extrememely pleasant and professional and I would call you again in a heartbeat!"
J . N from Williston, VT on January 12th, 2018
J . N from Williston, VT on January 12th, 2018
( / 5)
